SHIPPING POLICY

Last updated: October 23, 2026

Noreliono orders are handled by Shanxi Haotian Communication Technology Co., Ltd. This policy separates preparation time from carrier transit so you can understand the full estimated delivery period before purchasing.

Delivery destinations

We accept orders for destinations and addresses for which a shipping service is offered at checkout. Availability can vary by address, product and carrier. We do not state that every country, remote location, PO box or military address is supported. If no service appears, contact service@noreliono.com before ordering.

Order processing

Standard in-stock orders are normally processed within 1-3 business days after payment is confirmed. Business days exclude weekends and public holidays affecting fulfilment. Additional preparation for a preorder or made-to-order item must be stated on its product page before purchase; a longer period is not added without disclosure.

If a stock or processing problem arises after you order, we will contact you with the revised position and available options. We will not substitute a different product without your agreement.

Estimated transit and total time

For the standard service, transit is estimated at 7-12 business days after dispatch. Together with normal processing, the estimated total is 8-15 business days after payment confirmation. These are estimates, not a guaranteed delivery date.

A destination-specific or item-specific estimate shown before payment takes priority where it differs from the standard estimate. If we cannot offer a service within the disclosed range, we will explain the situation and your options rather than treating an undisclosed delay as accepted. Customs checks, severe weather, holidays or carrier disruption can affect timing.

Shipping charges and currency

Shipping charges are calculated and shown at checkout for the delivery address and service selected. Check the order total and transaction currency before payment. Any free-delivery promotion applies only if its stated conditions are met and the discount is reflected in checkout. There is no universal free-shipping threshold under this policy.

Fulfilment location and import charges

Our registered business is in mainland China. A registered address is not evidence that a parcel will be dispatched from that address. Orders may be fulfilled through our business or a fulfilment partner according to stock and destination; do not assume local dispatch merely because prices or a contact telephone number are local to you. Contact us before ordering if the dispatch origin is important to your decision.

For an international shipment, taxes, duties or carrier clearance charges may apply. Amounts collected by us are shown at checkout. Import charges not collected at checkout may be payable to the destination authority or carrier where applicable. Ask us before buying if you need clarification. We do not impose undisclosed merchant delivery charges after payment.

Dispatch and tracking

When the parcel is dispatched, we send a dispatch confirmation with tracking information to the checkout email. Tracking can take a short time to show the first carrier scan. Separate parcels may have separate references and delivery dates.

Use the dispatch link or the carrier's official tracking page. If the tracking reference is missing or unclear, contact us with your order number.

Address corrections and delivery problems

Check the delivery address carefully before paying. Request a correction as soon as possible; we can make it if dispatch processing has not begun. A carrier may be unable to redirect a parcel once dispatched. We will explain any actual redelivery cost before asking you to accept it.

Contact service@noreliono.com if the estimate has passed, tracking has stopped progressing or a parcel appears lost or damaged. If tracking says delivered but you cannot locate it, check with your household or reception and tell us. A delivered scan alone does not automatically defeat a claim.

We will investigate with the fulfilment provider or carrier and provide a reasonable solution consistent with your rights, which can include a replacement or refund. Handing a parcel to a carrier does not end our responsibility to address delivery failures.

Returns and contact

For a return after delivery, follow the Return Policy rather than posting to an address on a shipping label.

Operator: Shanxi Haotian Communication Technology Co., Ltd. Registered address: No. 245, Dongbeiyang Village, Guhan Town, Xiangyuan County, Changzhi City, Shanxi Province, China.

Email: service@noreliono.com. Phone: +852 9822 5649.