FAQ
Last updated: October 23, 2026
These answers summarise shopping at Noreliono, operated by Shanxi Haotian Communication Technology Co., Ltd. For the complete rules, read the linked policies before placing an order.
How do I choose a size
Compare your bust, waist and hip measurements with the information for that specific item. Where garment measurements are provided, compare them with a similar item you own. A size label is not a universal fit guarantee. Ask service@noreliono.com if a measurement you need is missing.
Are accessories shown with an outfit included
Only items expressly listed as included on the product page form part of your purchase. Bags, shoes, jewellery and other styling pieces shown in a photograph are not included unless the listing says otherwise.
How should I care for my clothing
Follow the sewn-in care label and the instructions for the individual item. Do not assume every garment can be machine washed, tumble dried or ironed in the same way.
When will my order arrive
Standard orders are normally processed within 1-3 business days after payment confirmation. Standard transit is estimated at 7-12 business days after dispatch. The combined estimate is 8-15 business days from payment confirmation. Estimates exclude weekends and public holidays and are not guaranteed arrival dates. Any different product or destination estimate must be disclosed before purchase.
Where do you deliver and what does it cost
We accept delivery addresses for which a shipping option is available at checkout. If no option is offered for your address, do not place an order using a substitute address. Shipping charges and any available promotion are shown before payment. We do not promise worldwide delivery or a standing free-shipping threshold.
Can I change or cancel an order
Email us as soon as possible with your order number and the requested change. We can cancel or amend an order if it has not entered dispatch processing. We do not promise a fixed cancellation window. If the parcel cannot be stopped, the Return Policy applies, subject to any statutory withdrawal right. No cancellation or restocking fee is charged.
How can I track a parcel
Use the tracking link in the dispatch email. If the link has no useful update, the estimate has passed or a parcel marked delivered cannot be found, contact us. A delivered scan alone does not automatically close a delivery complaint.
What is the return period
For our voluntary return service, contact us within 30 calendar days after delivery. Items must be unworn apart from a reasonable indoor fit check, unwashed and unaltered, with tags attached and included components intact. Faulty-item claims and mandatory consumer rights are not restricted by these change-of-mind conditions.
Who pays for a return
For a change of mind or a size chosen incorrectly, the customer pays the return postage disclosed in the return instructions. For an incorrect, damaged, defective or materially misdescribed item, we arrange a reasonable solution without return postage cost to the customer. Contact us before paying for a return.
When will a refund be issued
For an approved voluntary return, we inspect it and initiate the refund within 5-10 business days after receipt, unless applicable law requires sooner. Refunds go to the original payment method. Your payment provider may need additional time to display the credit.
Which payment methods can I use
Only payment methods displayed at checkout are available for your order. Check the transaction currency and total before paying. Your bank or payment provider may impose its own conversion or cross-border charge.
Where can I ask about my personal information
Read our Privacy Notice or contact service@noreliono.com. Privacy choices do not affect the service you receive for an existing order.
Business operator: Shanxi Haotian Communication Technology Co., Ltd. Registered address: No. 245, Dongbeiyang Village, Guhan Town, Xiangyuan County, Changzhi City, Shanxi Province, China. Phone: +852 9822 5649.