CONTACT US
Last updated: October 23, 2026
Noreliono customer support is provided by Shanxi Haotian Communication Technology Co., Ltd. Contact us about product information, order changes, delivery concerns, returns or privacy requests.
How to reach us
Email: service@noreliono.com.
Phone: +852 9822 5649.
Messages received outside customer service hours are handled during the next support period. Eastern Time follows the local daylight saving schedule.
We aim to answer within 2 business days. A case requiring a carrier enquiry or additional information can take longer; we will explain the next step.
Help us identify your request
For an existing order, include the order number, the email used at checkout and a short description of the issue. For a product question, include the product name or page link. Photos can help with an incorrect, damaged or defective item, but we will not demand evidence that is unreasonable or impossible to provide.
Never email full payment-card details, security codes, account passwords or one-time verification codes.
Business details
Legal company: Shanxi Haotian Communication Technology Co., Ltd.
Website: https://noreliono.com/.
Registered address: No. 245, Dongbeiyang Village, Guhan Town, Xiangyuan County, Changzhi City, Shanxi Province, China.
Our company is registered in mainland China. The Hong Kong telephone number is a customer contact number and does not change the company registration location.
Returns and complaints
Contact us before posting a return. We will identify the appropriate return destination and country and explain the next steps. Do not send goods to the registered address without written instructions.
If you believe a response has not addressed your concern, reply to the same email thread and ask for a further review. Please include the outcome you are seeking. Your statutory complaint and dispute rights remain available.
Customer Service Hours
Monday - Friday
9:00 AM - 6:00 PM
US Eastern Time, excluding public holidays.